Roles & Responsibilities
- Support major business functions and provide detailed and in-depth specialized IT technical expertise to maintain applications support environment. Check all requests for support and manage according to agreed procedures.
- Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions. Analyzes underlying issues and their root causes and identifies available options for resolution.
- Responds to requests for support by means of making system modifications, developing workarounds, manipulating data, reconfiguring systems, changing operating procedures, training users, producing documentation, or escalating requests to development team or software suppliers.
- Monitors progress of requests for support and ensures users and other stakeholders are kept informed. Takes corrective action to avoid or minimize delays.
- Performs moderately complex software modifications independently or works with colleagues on larger or more complex software, specifies user interfaces, including inputs, reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures.
- Carries out routine configuration, installation and reconfiguration of Business Applications, Database Management Systems, and related Tools & Technologies.
- Install, configure, and maintain various database software, optimizing performance and ensuring compatibility with applications