Qatar Airways
We are currently recruiting for a General Manager for one of the most dynamic and exciting leisure venues in Doha. West Bay beach, under the management of Discover Qatar, comprises 3 absolute beachfront fully licensed venues. • Doha Sands, an exclusive and private beach club for in house guests staying at participating West Bay hotels. • The Bistro; a fully licensed restaurant, open from 7am until midnight with a capacity of 200, serving light casual meals and also catering for special events, movie and sports event screenings and private groups. • B12 Beach Club, Qatar’s largest private beach club featuring the largest inflatable in the country, a range of international food and beverage outlets, general admission and VIP sections, a resident DJ and popular weekend brunches. As a General Manager, you will be required to establish, formulate, and execute West Bay Beach Clubs' (WBB) strategies to achieve operational growth and maximize profitability. Lead a team of Managers to build world-class WBB Operations ensuring all outlets operate at the highest standard according to the established procedures and processes. You are also required to provide oversight, monitoring, tracking and high-level management of operational results to ensure a high-level profitability and guest satisfaction will be delivered. Other key responsibilities are: • Plan and execute WBB budget. • Manage organizational growth strategy and skills/personnel requirement in line with the division growth. • Coordinate & implement new DOA for WBB in line with both business needs and QR company policy. • Translate the business strategy into day-to-day execution providing direction and focus to deliver results against a defined business plan. • Evaluate and improve established and new business services by testing quality standards before implementation. Ensure all prescribed business processes and procedures are fully briefed and followed and that monitoring procedures carried by line of responsibility are robust. • Accountable for WBB Service team to guarantee that all staff comply with the brand's identity while attaining financial results and creating positive guest experiences. • Provide coordination, direction and contractual oversight of WBB ensuring all operational working methods are reviewed and best practice are achieved to grow business models. • Lead the implementation, development and design of the customer service standards and customer service strategy, build and manage a solid operations team to drive sales and promote a truly customer focused working environment at WBB.