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Job Description

Country : Qatar
Description : VINIRMA Consulting is currently looking for Sr. IT Service Desk Engineer for one of its clients which is a Business Consulting, IT Solutions and Services Company in Qatar with the following and terms and conditions.
Professional experience:
Minimum 6 years’ experience in managing critical Microsoft environment
Working knowledge of IT Service Desk operations & SCCM administration.
Working knowledge of event, incident & problem management processes and tools.
Familiar with working on Windows operating systems environment and a keen interest in networking.
Must be able to demonstrate a customer first approach to support
The ability to liaise and communicate confidently and professionally with customer representatives at all levels.
Natural aptitude for trouble shooting & problem solving.
Have solid experience in a helpdesk or technical support environment.
Highly organized and able to work on own initiative to complete the range of tasks required.
·Professional Skills:
• Microsoft System Center Configuration Manager with the latest branch version
• Professional Certifications.
• Strong organizational skills
• Team Player, project and time managemenot skills
• Problem solving skills
• Analytical thinking
• Professional behavior

·Behavioral Skills
• Excellent communication skills
• Effective teamwork
• Positive attitude and personal motivation
Soft Skills Required:
• Ability to work under pressure, multitask and adapt quickly to changing priorities
• Ability to collaborate and communicate effectively
• Banking knowledge preferred
• Technical leadership, team leadership and mentoring experience a plus
• Strong in-person and written customer communication skills
• Ability to work independently and be self-motivated
• Ability to work effectively in a team environment
• Ability to work independently and be self-motivated
• Critical creative thinking & creative problem solving
• Team collaboration
• Working with business & technical stakeholder
• Ability to work effectively in a team environment