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Job Description

Job Description • Achieve targeted budget value and volumes set for every product and service (credit cards, Al Rabeh, loans etc…). • Effectively maintains existing business with customers by conducting regular visits. • Properly distribute the branches targets over personal bankers. • Assist personal bankers with cross selling by opening sales channel opportunities. • Regular feedback of target achievements. • Provide solutions for sales and operational gaps. • Expand the branch portfolio by focusing on new customers. • Target approved companies and open channels for new ones. • Set and implement a plan to achieve Branches set targets forAssets andliabilities. • Contact potential customer to establish business relationships, and promoting Ahli bank products and services to achieve targets. • Maintain relationships with existing customers in order to strengthen the business relationship, enabling keeping the door open for more sales of products and services to achieve targets. • Assist customers in all basic inquiries and requests (account opening, statements, cheque books..) • Ensure compliance with SOP for all service requests received from clients. • Delivering the most personal banking experience to all customers. • Answer all customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. • Adhere to the best service delivered to all customers. • Handle all customer dissatisfactions and conflicts in the most efficient and professional way. • Customer complaints resolutions. Key skills and competencies: Minimum Qualifications: • Bachelor degree in Finance or Business Administration. Minimum Experience: • At least 7-8 years relevant experience in Customer Service • Knowledge of customer service requirements. • Understanding banks products and services. • Knowledge of Banks standard Operating procedures. • Good communication and negotiation skills. • Ability to effectively present information to customers. • Knowledge of Sales techniques