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Job Description

Company : VINIRMA Consulting Pvt. Ltd. Country : Qatar Description : VINIRMA Consulting is currently looking for IT Service Assurance Coordinator (NOC Engineer) for one of its clients which is a Business Consulting, IT Solutions and Services Company in Qatar with the following skill set and terms and conditions. Skills & Experience • 3+ years’ experience providing direct support to IT business application and related infrastructure teams in a complex multi-platform operating environment preferred. • 1+ years Major Incident Management experience required. • 1+ years’ experience with ITIL Service Management concepts required. • Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience required. • Experience in Service Management ITSM – Incident & Problem required. • Bachelor's degree in Computer Science or Management Information Systems or equivalent work experience preferred. • Strong IT systems troubleshooting analysis abilities. • Banking and/or Financial Services industry experience preferred. • Experience facilitating conflict resolution. • Broad experience using a variety of monitoring and ticket management tools (ServiceNow or BMC Remedy experience a plus). • ITIL Foundation and Intermediate certifications as a plus. • Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner. • Attention to detail and multitasking ability. • As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times. • The NOC is a fast-paced environment, critical thinking is essential.