To respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller details Job Roles and Responsibilities • Answering telephone calls in a timely manner and providing helpful accurate information to callers. • Demonstrate high level of empathy during interactions with the caller. • Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed. • Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager. • Keeping database up to date • Ensure adherence to company policies, procedures and practices. • Providing good customer service to callers by always demonstrating showing positive behavior. • Attend training courses relevant to the role and implement the training as appropriate.