The main objective at OxFitness Lab is to personalise the journey of our members through the most innovative training concepts, that will support our members in realising their goals and enhancing their lifestyle. “It’s not a fad, it’s not a phase, it’s a positive lifestyle experience†Responsibilities: • Welcome and induct clients to Ox Fitness Lab • Responsible for handling phone and email communications with clients • Maintain and update client records • Provide reports as requested by management • Work on tasks as allocated by your supervisor, adhering to due dates of deliverable items • Induct new staff to uses of customer management system and administration duties • Assist with assessment and performance reviews of subordinate staff • Maintain cleanliness, tidiness and stock levels within the reception area • Promote continuous improvement in practice and help to generate innovative ideas within the Reception department • Attend to clients with a high level of customer service befitting a five-star facility • Refer clients to the appropriate team member for guidance outside of your scope • Work in collaboration with all members of Ox Fitness Lab team to continually enhance the member experience • Promote sales and help the business grow, a large part of which is by providing information and upholding a manner representative to Ox Fitness Lab