Job Responsibilities: 1. Respond to end users service calls/requests in a timely manner 2. Install, configure, Diagnose and troubleshoot support issues related to end user hardware equipment (PCs, workstation, MAC, laptop, printers, scanners, photocopiers, IP Telephony, Mobile Devices: Blackberry, iPhone, iPad) and software 3. Setup, configure and maintain users' and functional accounts, distribution groups and handling password issues. 4. Setup/troubleshoot/maintain end users' profiles 5. Provide technical assistance and guidance for groups or individual users locally or remotely when needed 6. Maintain the hardware and software availability to ensure business continuity. 7. Participate in software and hardware inspections, and provide technical evaluation and recommendations. 8. Proactively optimize IT devices with proper configuration items management 9. Writing manuals and documentation. 10. Communicate effectively throughout the lifecycle of incident/Request with proper handover and escalation procedure using the Service manager tool 11. Ensure that all attended calls are logged, updated and resolved/closed properly 12. Assist in Material Requests (MR's) preparation and technical evaluation and follow up until receiving the items 13. Function as acting supervisor when required 14. Attend or assist technicians and engineers for complicated technical issues, calls from VIP and sensitive users 15. Participate in improving IT Service Policies, Processes and workflows as required. 16. Participate/assist higher IT management (Team Leader/Supervisor/Head of Section/Department Manager) in writing Request For Proposals related to the section needs Other Responsibilities 1. Prepare reports about technical problems and general reports relevant to the job and submit it to superiors. 2. In depth experience using SCCM 3. Experience in Shavlik patching tool 4. Experience in VB-Scripting and PowerShell scripting 5. Researches for new technology and solutions that can be applied in belN Sport to improve our level of support and Research the marketplace for best IT equipment 6. Coach and train new employees within the section. 7. Manage/assist in projects related to IT Client services section 8. Perform other duties relevant to the job as requested by superiors 9. Provide technical support services to cover events inside and outside the country 10. Contact third party vendors for hardware/software maintenance and material requisition Job Requirements and Qualifications 1. Minimum Bachelors in IT, Computer Science or related field 2. IT IL Foundation 3. MCSE / MCITP