Learning events planning: • Assist in the preparation of a yearly planning • Assist Head of Operation in scheduling and managing learning advisors / academic faculty support Learning events virtual delivery: • Pre-course liaison activities: - Upload the course schedule - Send out joining instructions • Virtual Learning Environment (Moodle): - Liaise with VLE provider to enroll all learners on their respective courses (260 & more learners on 10-13 different courses yearly) - Proficiently navigate the VLE - Initiate forum posts, to populate data and retrieve diverse reports • Co-facilitate coaching sessions during the virtual phase • Monitor virtual assignments delivery, follow-up on late submitters, liaise with client organization & implement corrective action Learning events F2F delivery: - Set up the classroom - Welcome participants, facilitators, guest speakers and solve problems & issues. - Initiate the invoicing processes (affiliates, paying clients, etc. - Capture course evaluations - Monitor the quality of training programmes and training delivery by analyzing participant feed-back.