Key Accountabilities • Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards. • Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests. • Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities. • Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards. • Handle cash register and transactions with the customers in an effective and accurate manner as required. • Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations. • Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets. • Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products. • Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations. Qualifications, Experience, Knowledge • High School Degree • Fluency in English • Proficiency in MS office Competencies • Planning and Organizing • Self - Development • Communication Skills • Cultural Awareness • Customer Focus • Initiative Teamwork