Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction - Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates - Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing costs where possible and reporting variances versus budget - Ensure the stock is effectively measured and controlled and manage order placement activities to maximise sales and meet stock performance objectives - Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner - Prepare management information reports on store performance in order to allow informed decision making - Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets - Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the Assistant Manager, Department Manager, Sales Associates ,Cashiers and Stock Keepers as per company guidelines - Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties - Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other Qualifications, Experience, Knowledge - Bachelor’s Degree - 3 years of experience in a managerial role - Previous experience in the industry/retail is a major plus