Be at the Center of It All – often you will be the first point of contact for a potential client, so they need to hear the sincere hospitality your hotel is offering in your voice. A professional demeanor and ability to handle requests promptly and accurately will be essential as you will also be the communication hub for your team, ensuring messages are sent and received within your department but also without, e.g. the guest, other departments, vendors, etc. • Be the Organizer – keeping your department’s administrative tasks running smoothly will allow the sales team to focus on booking business and beating sales goals. A win-win for all. • Be an Expert Tracker – the team will know how they are doing based on your meticulous records. In this role you will input data and maintain spreadsheets/reports so an eye for detail and accuracy is key. • Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.