Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. Mandarin Oriental, Doha Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations. Main Responsibilities Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension Process and confirm guest reservations made by clients for Rooms, F&B and Spa Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc Show complete product knowledge, understand rate structure and apply rate management Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Handles guest complaints and disputes