Company : Mathema Premium Aprthotel Country : Qatar Description : Job Description KEY TASKS • To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill. • To carry out all the day-to-day Front Office operations associated with the guests. • To manage the hotel petty cash and the sale of rooms in he hotel. • To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures. • Establish good working relationships with the guests and your colleagues. • Ensure that the guest service is excellent so that he/she will return to the hotel. • Update Guest history. • Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel. • Know the pricing policy of the hotel. • Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible. • Follow up on the guest requests and ensure it is done or offer alternative solution. • Own the problem, solve it and follow up, involve your supervisor when it is necessary. • Ensure that the service offered and the provisions provided to the guests are up to company standard. • Ensure that the service provided to the guests will win their loyalty to return to the company. • Provide wake-up calls as requested by the guests. • Inform the guest of all the conditions related to their stay in the hotel. • Forward any messages received for the guest. • Forward all relevant information to the other departments in the hotel. • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels. • Perform miscellaneous job-related duties as assigned. • Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information. • Ensure that the handing of a reservation for the hotel is done with complete professionalism. • Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled. • Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards. • Attend all the departmental briefing and training programs concerned. • Prepare lists of arrivals, departures, residents and VIPs. • Apply Policy and Procedure for cash handling as per Hotel regulation. • Apply Guest Credit Policy as per Hotel regulation. SKILLS: Level of Education: Vocational education Areas of study: Hospitality Professional experiences: 3 to 5 years Languages: Arabic English