Job Purpose: Locate and notify customers by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if the customer fails to respond, and keeping records of collection and status of accounts. Education Qualification: - Graduate. Accounts related is an advantage. - Additional training in customer relation/ service, communication is added advantage. Duties: - Answer customer questions regarding problems with their accounts. - Advise customers of necessary actions and strategies for debt repayment. - Locate and notify customers by mail, telephone, or personal visits to solicit payment and determine reasons for overdue payments. - Record information about financial status of customers and status of the collection. - Persuade customers to pay amounts due. - Trace customers to new addresses by inquiring at post offices, telephone companies, or through the questioning of neighbors. - Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports if required. - Receive payments and post amounts paid to customer accounts. Experience: