IT Support Officer for our Qatar operations with the following skill set and terms and conditions: Skill Set required: Bachelor’s degree in Information System, Computer Science or equivalent. Minimum 5 years relevant IT experience in Support Services / Services Delivery. Experience in the banking sector is preferred. Understanding and knowledge of IT Support Services. Knowledge of the banking sector in Qatar and the region. (preferred) Knowledge of latest IT developments and trends. Knowledge in system integration and administration. Ability to collaborate and communicate effectively. Ability to interact with internal and external stakeholders in a multi-cultural environment. Ability to work under pressure. Planning and organising skills. Arabic and English speaking preferred. Key Responsibilities: To receive and log all calls coming to the Help Desk. Responds to user’s requests for information and assists in problem resolution. Assists in coordinating the resolution of applications / software systems problems impacting production. Assists in resolving technical computer operations equipment problems. Initiates corrective action or carries out instructions to resolve system problems. To inform or re-route calls to concerned personnel immediately. To follow-up, all calls until the call is closed. To send feedback to the customer on open calls. To inform all pending and open calls on a weekly basis to team leaders and respective personnel.