Helpdesk Specialist for our Bahrain operations with the following skill set and terms and conditions: Job Title - Helpdesk Specialist Job Description To support and provide a rapid response service to inquiries from users and clients of the Ministry, to help resolve problems and queries related to IT. Experience: Minimum 3 years progressive experience in in helpdesk or technical support. Educational Qualification & Certifications: National Diploma in Computer science or Computer Engineering Certification in A+, N+, MCDST and MOUS are preferable Required Skills: Good communication skills Must be Fluent in English (speaking, reading and writing) and preferably Arabic. Roles & Responsibilities Receive and undertakes logs reported through the Help Desk phone number. Receive and undertakes logs reported through the Help Desk email or system. Support and troubleshoot user community in use MIS systems and basic issues. Forward logs to the competent authority. Follow up to completion of and finalize the logs with the competent authority. Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices. Register all logs related to Technical Support. Submit regularly report about logs. Perform other duties and related tasks as may be required from time to time.