GTS Corporate----- IT User Support • Troubleshoot, diagnose problems, implement corrective procedures within prescribed guidelines and/or escalates to other technical resources as appropriate • Inform and train users in equipment and software operations • Follow-up on and report aged calls to ensure timely response • Prepare and maintain technical documentation and an exhaustive inventory for all IT end-users equipments • Perform preventive maintenance and hardware replacement in case of failure • Evaluate and test end-users hardware/software and systems solutions • Prepare regular reporting and KPI for management • Coordinate equipment deliveries, software licensing compliance Qualifications: • Very good educational background (engineer) • Minimum 5 years of general IT support experience in the similar environment • Advanced knowledge with Microsoft Windows, and Microsoft Office Suite within a professional organization and corporate applications • Advanced knowledge of hardware (desktop/laptop) deployment methods using SCCM • Excellent Linux troubleshooting ability • Good networking knowledge (subnets, firewalls, ports, switches, routing and TCP/IP) • Customer service oriented with great communication skills (verbal and written). • Strong organizational skills