We are a state-of-the-art fitness centre that integrates health, training and lifestyle in a dynamic and motivating environment. The main objective at OxFitness Lab is to personalise the journey of our members through the most innovative training concepts, that will support our members in realising their goals and enhancing their lifestyle. “It’s not a fad, it’s not a phase, it’s a positive lifestyle experience†Responsibilities: • Resolve customer complaints via phone, email, mail or social media • Conduct Lab tours. • Identify and assess customers’ needs to achieve satisfaction • Provide accurate, valid and complete information through effective communication with the clients. • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and...