HILTON GROUP---- Our Operations Manager must have a “hands-on†approach and is responsible for directing and administering all front office, guest service operations to include Valet/Bell, Front Desk, Night Audit, Concierge, Rooms, and all F&B Operations. This position is F&B focused. This position will be held accountable for maintaining established costs and quality standards. This role must organize and deliver effortless and seamless movement of guests in and out of the hotel and provide exceptional levels of guest service through the guests’ stay. The Operations Manager reports directly to the General Manager. The successful candidate must be able to work evening and weekend shifts. Job Description As an Operations Manager, you would be responsible for performing the following tasks to the highest standards: Develop, implement, and maintain Standard Operating Procedures consistent with select 4 Diamond Service standards. Lead, direct and administer all Rooms, F&B operations to include, but not limited to, systems use and management, budgeting and forecasting, scheduling, inventory control, guest satisfaction, and policy/procedure implementation and enforcement. Exhibit strong interdepartmental communication and develop positive working relationships with the management team and line level staff throughout all departments. Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling, staff evaluations and promoting employee recognition programs. Recruit, interview and train team members in a manner consistent with property specific 4 Diamond Service standards. Participate in the coordination of property renovations and capital improvement projects in partnership with the General Manager, Ownership, and other departments.