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Job Description

VAM Systems is a Business Consulting, IT Technology Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. VAM Systems is currently looking for CRM Support Engineer for our Qatar operations with the following skill set and terms and conditions: Skill Set required: Minimum 2.5+ Years’ experience in CRM along with following description Essential Functions • Respond to requests for technical assistance in person, via phone, electronically • Diagnose and resolve technical Microsoft Dynamics CRM issues • Fix the Issues permanently with Proper resolutions. • Advise end-users on appropriate action • Follow standard support procedures • Log all CRM support interactions in the Ticketing Tool. • Triage support requests as appropriate and when needed • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Stay current with Dynamics CRM system information, changes, and updates • Provide IT applications support