Qatar's largest employment website since 2004

Job Description

At least 5 years’ experience in a similar visitor-facing management position within a large scale, multi venue museum complex, cultural visitor attraction or similar • A strong and engaging people manager who actively leads and drives the team from the front and inspires excellence • A first class communicator with the gravitas and credibility to develop relationships with internal stakeholders • An appreciation of diversity, inclusion and community profiles, experience of responding to diverse and changing client and community needs • Excellent interpersonal, organizational and communication skills • A commitment to delivering the highest standards of customer and client care • Experience of working in the Middle East • Solid written and spoken English • Spoken Arabic Roles & Responsibilities: • Management and delivery of all Visitor Services delivered at the Museum excluding educational visits. This includes the management of the customer interface; ensuring a high profile in the day -to-day running of the Museum, and provision of a consistent strong link with customers, guaranteeing appropriate and responsive reaction to address any and all client concerns • This is an active and highly visible role requiring excellent customer relationship skills and highly developed management skills. • Ensuring compliance with the Health, Safety & Environmental Policies, Quality Management Systems and to be instrumental in implementing improvements to established ways of working • To manage, motivate, inspire and develop the Visitor Services team and staff to ensure the efficient, effective and professional management of all resources Key Tasks: • Delivering a well-defined, structured Visitor Services Plan in line with all statutory and Service Level Agreement delivery requirements for the Museum • To manage and direct the Visitor Services team operating the Museum in accordance both with the terms of the Operating Contract and best practice within the international museums and cultural sectors • In particular, to ensure the highest standards of customer care are set and implemented by staff in customer facing roles • To perform a duty management role as part of a management rota to ensure seven day a week cover • Helping to promote a safe working environment & ensuring that all direct reports are fully aware of their Health, Safety and Environmental responsibilities • Active participation in departmental meetings and proactively considering improvements to service delivery so that client expectations are not only met but exceeded • To carry out staff appraisals • To liaise with Human Resources regarding delivery of identified training needs. • Demonstrate an ability to communicate verbally and in writing in a style appropriate to a diverse audience’s technical understanding and capabilities